Recover and restore a deleted user

(Last modified: 26May2006)

This document (10082831) is provided subject to the disclaimer at the end of this document.

goal

Recover and restore a deleted user

fact

Novell GroupWise 6.5

A GroupWise User was accidentally deleted.

Need to recover the GroupWise account and/or restore their mailbox

fix

Recovering the users account:

It is important to restore the user with the same FID (File ID) that they were assigned prior to the deletion. To do this GroupWise 6.5 has added a utility to the GroupWise administration tool (ConsoleOne with GW 6.5 snapins). It is called "Recover Deleted Account" and is found in Tools | GroupWise Utilities | Recover Deleted Account

Recover deleted account Step-by-step:
1) Connect to the LIVE Primary DB (and or the user's domain. Prefer the primary).
2) Select the PO (not the user etc) | tools | GroupWise utilities | recover deleted account | browse to the non-live (The one you restored from backup) primary db (wpdomain.db) | Then select the 'account to restore' | find the user to restore in the list | next next

Now, this assumes the edir user is also deleted. The above process will re-create an edir and gw user.

This utility lets you point to a backup copy of the primary domain database (this needs to be a copy of the database prior to the user being deleted). You then select the account (from a browser) that needs to be restored. The utility will then create the user into the live system with the information that existed prior to the deletion.

It will also generate a information screen that can be copied to the clipboard and used to identify the public groups that the user was associated to at the time of the backed up primary domain database. This can be used to add the user to each necessary group.


Restoring the users mailbox:

Use the Backup/Restore Mailbox feature (see documentation for details on setting up the Restore Area and granting rights to the user) or the following TID at  http://support.novell.com/cgi-bin/search/searchtid.cgi?/10076955.htm

Or the short version:
Setup the restore area:
1) ConsoleOne | tools | GroupWise system operations | restore area management | point to the directory that has the PO info restored to it | 
2) Select the user to recover their mail | GroupWise utilities | backup restore | select YES to restore | watch the POA screen restore the messages.

document

Document Title: Recover and restore a deleted user
Document ID: 10082831
Solution ID: NOVL89182
Creation Date: 02May2003
Modified Date: 26May2006
Novell Product Class:Groupware
NetWare

disclaimer

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