Purge update seen on POA log screen when a user opens e-mail.

(Last modified: 13Mar2003)

This document (10080881) is provided subject to the disclaimer at the end of this document.

fact

Novell GroupWise 6

Novell GroupWise 5.5 Enhancement Pack

Novell GroupWise 5.5

Novell GroupWise client.

symptom

Purge update seen on POA log screen when a user opens e-mail.

cause

Corrupted subscriber record inside user database.

fix

For GroupWise 6 remove corrupted subscriber records by using standalone GWcheck (FGW64CK1.exe or later).

1. Open GWCheck and fill in Post Office details
2. In the User/Resource box enter the user database name for the user - eg. USERxyz.DB
3. In Actions select Contents and Fix and deselect Structure
4. On the Misc tab enter delsubscriberecords
5. Select Run.
6. Once complete enter the GroupWise client and select Tools | Options | Security | Notify and add the user back into the notification list.  Make sure to check 'Subscribe to alarms' and 'Subscribe to Notifications'.

For other versions of GroupWise open an incident with Novell Technical Support.

document

Document Title:	Purge update seen on POA log screen when a user opens e-mail.
Document ID:	10080881
Solution ID:	NOVL87679
Creation Date:	07Mar2003
Modified Date:	13Mar2003
Novell Product Class:	Groupware

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