C073 error appearing on POA
(Last modified: 12Mar2003)
This document (10080013) is provided subject to the disclaimer at the end of this document.
fact
Novell GroupWise Enhancement Pack
Service Pack 4
Netware 5.1
Support Pack 5
Netware 6
Support Pack 2
POA
symptom
C073 error appearing on POA
Happens during administrative updates
Number of client/server threads drops below specified level
Users complaining about performance being poor
change
Upgraded the Enhancement Pack Agents from SP3 to SP4
cause
A POA may show C073 errors after administrative changes but Novell has not seen where the Client/Server threads (GW-TCP Handler threads) would drop below the specified level (for this customer they were set at 24). The threads dropping (to 15) was the issue and not the C073. The GroupWise clients were seeing poor performance because the POA was not able to raise the TCP Handler threads after the problem occurred.
The problem is related to the version of the agents and how the MTA and POA were talking to each during an ADM update. A low level flaim operation was being performed in relation to the ADM update.
fix
The problem was resolved by updating both the POA and the MTA that serviced the POA to EP SP5. This is what fixed the problem for the nodes running Netware 5.1 SP5. (Updating just the POA did not resolve the problem)
The problem was fixed on the boxes running Netware 6 by applying the latest TCP stack (this did not work for the boxes running Netware 5.1)
document
| Document Title: | C073 error appearing on POA |
| Document ID: | 10080013 |
| Solution ID: | NOVL86983 |
| Creation Date: | 06Feb2003 |
| Modified Date: | 12Mar2003 |
| Novell Product Class: | Groupware |
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