Mail not being processed when using GWAVA for viruses scanning at the MTA
(Last modified: 25Nov2003)
This document (10069173) is provided subject to the disclaimer at the end of this document.
fact
Novell GroupWise Internet Agent
Novell GroupWise 5.5 Enhancement Pack (EP)
Novell GroupWise 6
Novell GroupWise 5.5
GWAVA
symptom
Mail not being processed when using GWAVA for viruses scanning at the MTA
Messages stuck in the MSLOCAL\GWVSCAN directory
Error: "Waiting for task ngw-vscan-controller to complete.", when unloading the MTA
cause
Cause 1: Corrupt message stuck in the MTA queue.
Cause 2: In GWAVA you can specify a RBL service. GWAVA has to query the RBL service frequently, if it is having trouble querying the site mail can back up.
fix
Fix for Cause 1: Down and exit the MTA. Rename the Mslocal directory and restart the MTA. When the MTA restarts these directories will be re-created. The mail from the old renamed directories can be copied into the corresponding newly created directories.
Note: More information on GWAVA can be obtained at the following URL: http://www.beginfinite.com/index.html
Also clearing GWGWAVA/vwork directory fixed problem for customer.
Fix for Cause 2: In GWAVA remove the RBL, unload the MTA, rename the GWVSCAN directory,reload the MTA, and feed the files back thru a hundred or so at a time.
note
For GroupWise 6.5 apply support pack 1 seemed to fix the issue
document
| Document Title: | Mail not being processed when using GWAVA for viruses scanning at the MTA |
| Document ID: | 10069173 |
| Solution ID: | NOVL74019 |
| Creation Date: | 14Mar2002 |
| Modified Date: | 25Nov2003 |
| Novell Product Class: | Groupware |
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