Error: "At least one service or driver failed during system startup. Use event viewer to examine the event for details."

(Last modified: 11Apr2002)

This document (10022541) is provided subject to the disclaimer at the end of this document.

fact

Novell Client 4.6 SP2 for Windows NT

Novell ZENworks Remote Management

Novell ZENworks for Desktops 2

V-ONE Smart Pass VPN client

symptom

Error: "At least one service or driver failed during system startup. Use event viewer to examine the event for details."

Error: "Event Detail. The remote management service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion."

The Remote Management Service does not start automatically.

Error: "Services. Could not start the remote management service on \\<NT workstation name>. Error 2186: The service is not responding to the control function"

Error: "Error 2186: The service is not responding to the control function"

Error: "WUSER32.EXE. DLL Initialization failure. INitialization of the Dynamic Link Library C:\NOVELL\ZENRC\MULTPROT.DLL failed. The process is terminating abnormally"

MULTPROT.DLL error occurs when manually running NTSTACFG.EXE to load the ZENworks 2.0 remote control agent.

MULTPROT.DLL error occurs when trying to manually start the Remote Management Service from Start | Settings | Control Panel | Services.

Error occurs when the workstation boots as Remote Control is loading as a service on NT.

cause

Problem appears to be caused by a software conflict with a Smart Pass client made by www.v-one.com. This is a VPN client. The SETUP.INI of the Smart Pass 3.4a client includes a line called PACKAGES=....SHIM. The function of the SHIM is intercept calls from WSOCK32.DLL. This SHIM renames the existing WSOCK32.DLL to WSOCKX.DLL. The properties of the newly renamed WSOCK32.DLL indicate that it is from V-ONE. It is suspected that this version of WSOCK32.DLL is not written to the winsock 2 specification.

Note: Instead of replacing Microsoft's WSOCK32.DLL with their own version, some versions of the V-ONE client install a new DLL called WSOCK32N.DLL

fix

Boot to DOS. Change to the C:\WINNT\SYSTEM32 directory. At the DOS prompt type: RENAME WSOCK32.DLL WSOCK32.OLD. Then type: RENAME WSOCKX.DLL WSOCK32.DLL.

In one case, Back-reving to an earlier version of the Smart Pass client fixed this.

In another case, various versions of V-One's SmartPass client (v4.0, 4.1, 4.1.1) caused the problem with the Remote Management service and installing SmartPass v4.1.2 fixed this problem.

document

Document Title:	Error: "At least one service or driver failed during system startup. Use event viewer to examine the event for details."
Document ID:	10022541
Solution ID:	1.0.41773589.2433061
Creation Date:	01Dec1999
Modified Date:	11Apr2002
Novell Product Class:	Management Products NetWare

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