New User gets D115 error trying to start GroupWise.

(Last modified: 06Feb2003)

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fact

Novell GroupWise 6

Novell GroupWise Enhancement Pack

Novell GroupWise 5.5

symptom

New User gets D115 error trying to start GroupWise.

cause

The Mailbox ID was renamed before the User had ever started the GroupWise client against the mailbox.

Steps to duplicate:
1) In Nwadmn32 create a new NDS account named anewton (for example), then assign it to a GW post office.
2) In Nwadmn32 go to this user's account details | GW account and rename the Mailbox ID from anewton to bnewton.   Note that as POA is performing this Rename/Move it returns "Error processing Admin task, code: D107"
3) Try starting GW client for user bnewton and the following error is returned: A problem with your mailbox has been encountered, D115

fix

This has been fixed in the GroupWise 6 sp 1 snapins:
GroupWise 6 sp 1 changed the ConsoleOne user interface to prevent editing the user ID from the GroupWise tab. The user ID must be changed via the Rename feature. Using Rename does not cause the problem (In the GroupWise view, right click the user, and choose Rename).

Workarounds for GroupWise 5.5 and GroupWise 5.5 EP:
1)   Run GWCheck against the User with these settings: Analyze and Fix, Structure, Contents, Fix Problems on the User DB.

NOTE:   This fixed the problem when tested by Novell using a GW 5.5.2 test system and using the stand alone 5.5.2 GWCheck.   In one case the problem occurred in a GW 5.5.1 system and running the 5.5.1 GWCheck did not fix the D115 error.  Also running GWCheck per TID 2933629 did not fix it.

2)   Run the GW client against the mailbox before renaming it.  In the example above, have anewton start GW to initiate the account, exit GW, rename the account to bnewton in Nwadmn32 and let this replicate to the post office.  Bnewton would now be able to start GW without error.

NOTE:   Sending a message to the user before renaming it does not prevent the D115 error.

document

Document Title:	New User gets D115 error trying to start GroupWise.
Document ID:	10016568
Solution ID:	1.0.10781618.2320385
Creation Date:	14Sep1999
Modified Date:	06Feb2003
Novell Product Class:	Groupware NetWare

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