ISINST30 caused a general protection fault

(Last modified: 02May2001)

This document (10011775) is provided subject to the disclaimer at the end of this document.

fact

Formerly TID 2951644

Novell Win2NCS (version 2.11, 2.12, or 2.13)

symptom

ISINST30 caused a general protection fault

fact

     GPF occurs during installation

symptom

Error:
"ISINST30 caused a general protection fault
in module _INS0433._MP at 0015:00003939.
Registers:
EAX=00000000 CS=488f EIP=00003939 EFLGS=00000286
EBX=40afbd51 SS=472f ESP=0000c674 EBP=0000a682
ECX=00020000 DS=472f ESI=00000008 FS=0000
EDX=00000000 ES=45cf EDI=00000000 GS=0000
Bytes at CS:EIP:
ca 08 00 8c d8 90 45 55 8b ec 1e 8e d8 81 ec 06
Stack dump:
48e7012b 45cf0004 459f3ad8 0003000d 11ce2d30 11ce8003 0029c6a2 488f3868 c6a60000 00000000 c6b5472f 11170146 45cf0004 459f3ac9 0000018c 472f04bc"

fix

Disable the Microsoft IntelliPoint Wheel before running setup. To do this, press Ctrl-Alt-Delete, select Mswheel, and click End Task. Install and configure Win2ncs. This is a known issue and Engineering is addressing the issue

document

Document Title:	ISINST30 caused a general protection fault
Document ID:	10011775
Solution ID:	4.0.2479612.2229879
Creation Date:	13Jul1999
Modified Date:	02May2001
Novell Product Class:	Groupware

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