Troubleshooting NNLS install

Troubleshooting NNLS install

Have you met the minimum software/hardware requirements?
https://www.novell.com/documentation/nnls/install/data/boqg5k5.html
Is your /etc/hosts file configured correctly and do you have connectivity to the internet?
See TID: https://support.microfocus.com/kb/doc.php?id=10089525

Does your linux box have a Firewall (FW) enabled?
iptables -F to flush all the FW rules out.
Did you use the correct host name per the online documentation? https://www.novell.com/documentation/nnls/labguide/data/bpbyqw8.html
Did you configure timesync before the install of NNLS?

vi /etc/ntp.conf
point to a ntp server
10.10.10.25
time.novell.com

rcxntpd stop
rcxntpd start

verify timesync configuration:
ntpq –p

Add xntpd to the init3 and init5 run levels:
chkconfig xntpd 35
See if you can find clues in the install log: /var/log/nterprise_linux_services_install.log

Are you running on a supported platform?https://www.novell.com/documentation/nnls/labguide/data/bolsjw9.html

Find out what version and distribution of Linux you are running:
cat /etc/redhat-release
cat /etc/SuSE-release

What version is your kernel?
cat /proc/version
whereis kernel

If you want to see what products are installed/running use this script.

SCRIPT NO LONGER AVAILIBLE

To send this output to NTS type:
b2-nls-check > /tmp/nls.out

You may need to | su root | CHMOD 777 B2-NLS-CHECK in order to run it.


Use the Unix information tool to gather information about your *NIX system and Novell products. https://support.microfocus.com/kb/doc.php?id=2961593


NTS may request a cfg2html report (similar to a config.txt). Search google for cfg2html-linux After installing the rpm run /usr/bin/cfg2html-linux as root

After you run cfg2html-linux do ls | grep .html

You will see a YourHostName.html (look in your /etc/hosts file if you don't know your hostname).

If you want to attempt the install again you may need this removal script that scrubs the failed install. Uninstall Novell Linux products.

The scrub/remove script can be downloaded from: https://support.novell.com/servlet/filedownload/uns/pub/scrub_1_2_12.tgz

gzip -d scrub_1_2_12.tgz

tar -xvf scrub_1_2_12.tar

./novell-scrub.sh

WARNING: THIS WILL REMOVE ALL NOVELL NNLS PRODUCTS INCLUDING EDIRECTORY

Formerly known as TID# 10093412