Open a Service Request
For Severity 1 issues, contact your local Novell support center by phone. Your issue is considered severity 1 if your production server/system is completely down and is not operational, or the operation of a mission critical application is severely impacted by the problem and work cannot reasonably continue.
For all other issues, we encourage you to submit your service request online. As part of the process, you choose your preferred response method - chat (Learn More +), email or call back.
For the phone numbers, hours of operation and services offered through your Novell Support Center, please select your region from the list of links or the map below:
Electronic Service Request
If you have logged a service request with Novell Technical Services and have an active support Contact ID (CID), use this tool to check the status of your service request or submit a new one. Log in +