Report a Software Defect (bug)
It is Novell's policy not to charge customers for technical support incidents that result from previously unknown or unpublished Novell software defects. If you want to contact Novell regarding a software defect, you may register a "bug report" by filling out the form below. You will not be contacted by a Novell support engineer unless Novell needs additional information to resolve the issue.
If you choose to register a technical support incident rather than a bug report, you will be charged for the incident unless the problem is determined to be a Novell software defect, for which information was not previously published on the Novell Support Web site.
For the purposes of this policy, a software defect is either:
- An error in a shipping product's design that results in the software's failure to perform
substantially in accordance with its specifications and for which Novell is responsible; or
- A critical defect in a product that is in Maintenance phase. Critical Defects are product defects that cause the performance or continued performance of any one or more mission-critical program functions to be impossible.